Messaging has become the most preferred way of communicating in our personal lives – Cabaana helps you to take it to your professional lives as well.
By Victor Ruiz
In the last two decades, from the rudimentary chatroom based web chats of the mid-nineties to WhatsApp and Snapchat messages of 2016, instant messaging has gradually increased its importance in our lives. Nowadays it has became an essential part of our day-to-day routine. We use it constantly to communicate with friends and relatives.
Who doesn’t text every day, at any given point of time, for some reason or the other?
This messaging habit is usually more prominent in our personal lives, but in our professional lives, it can be a powerful solution to address the communication necessities of modern workplaces, since it allows employees to interact amongst themselves in real time.
According to the author Mary Ellen Guffey, in her book Essentials of Business Communication, IM is “a convenient alternative to the telephone and is replacing e-mail for short internal communication.” It is not by chance that “French IT giant Atos switched its in-house communication entirely from e-mail to a Facebook-style interface and instant messaging.”
Statistics also appear to support this idea: “more than 2.7 billion IM accounts worldwide attest to IM’s popularity. Sixty-four percent of business professionals use IM.”
Benefits of IM
In Guffey’s words, “the major attraction of instant messaging is real-time communication with colleagues anywhere in the world –so long as a cell phone signal or a Wi-Fi connection is available.” Moreover, “IM allows people to share information immediately and make decisions quickly,” which explains why “its impact on business communication has been dramatic.”
It knows no frontiers, since “group online chat capabilities in enterprise-grade IM applications allow coworkers on far-flung project teams to communicate instantly.” Guffey also expounds that instant messaging and texting are considered by many people as a “productivity booster because they enable users to get answers quickly and allow multitasking.”
Not surprisingly, this kind of communication is related to immediacy and it helps to increase efficiency. “The immediacy of instant and text messaging has created many fans. A user knows right away whether a message was delivered.” In addition, “messaging avoids phone tag and eliminates the downtime associated with personal telephone conversations. Another benefit includes presence functionality. Coworkers can locate each other online, thus avoiding wild goose chases hunting someone who is out of the office.”
Other benefits of IM that Guffey underlines are “low cost, speed, and unobtrusiveness.” As she writes, “both IM and texting can be low-cost substitutes for voice calls, delivering messages between private users quietly and discreetly.”
Be Happy, Cabaana is here!
All things considered, there is no doubt that any tool that enables this kind of communication is bound to help employees reduce the amount of time they spend on performing daily tasks and thus making their job easier and more pleasant.
But how can you get access to a tool that lets you do all of the above for your work?
In Cabaana, users can use Instant Messaging in two ways:
1) Individual Chats – This is ideal for ‘one to one’ communications
2) Group Chats – This is ideal for group chats and is done through ‘Rooms’, where communication is ‘many to many’.
Needless to add, ‘one to one’ communication is private (see screenshot below).
In the current version of Cabaana, users can only create public “rooms”. This means all team members can access any room that has been created. However, private rooms will be implemented in a future release of Cabaana. Once this feature becomes available, team members will be able to access only rooms to which they have been invited to.
The conversations in rooms can only be read by those who are invited to be in those specific rooms (currently all rooms are available to all team members). To that end, the only thing you have to do is to access your room of choice through the list of rooms that appear once you click on the button ‘ROOMS’ (see screenshot below), which is located on the left sidebar. Once you are in, you are privy to all communication that is taking place there.
All team members on Cabaana can currently create rooms by means of the modal window that opens up when you click on the icon ‘+’ that appears when you place the mouse pointer on ‘ROOMS’. Just type a name for the room you want to create, and click on ‘Create’ (see screenshots). It will immediately appear on your list of rooms (remember left sidebar?). Other team members can immediately access the same room.
In global terms, Cabaana defines instant messaging as a fast and an effective communication channel that acts as a substitute for the traditional e-mail. In future releases, we will enable sharing of documents/files through these messaging channels and even will integrate third party file sharing services such as Google Drive, Dropbox, Google Calendar among others.
Don’t these features sound powerful enough to make your work related communication more efficient?
But, I hope you already know that Cabaana is much more. The main advantage of Cabaana and the unique added value that Cabaana offers is that Instant Messaging is just one of the many services available on this platform.
Are you eager to know more about what else is available?